What is ledger.com/start?
Welcome to the official Getting Started Hub for Ledger hardware wallets at ledger.com/start. This is your trusted entry point to begin your secure cryptocurrency journey. Whether you're new to digital assets or you’re returning to strengthen your setup, this hub is designed to guide you step‑by‑step — from device selection, software installation, initialization, to ongoing best practices for safeguarding your funds.
The aim of this hub is simple: provide verified software downloads, clear instructions, rigorous security reminders, and a sustainable workflow so your crypto assets remain in your control — not exposed to risk through phishing, tampering, or misconfiguration.
Before You Begin — Quick Checklist
Before powering on your device or installing any software, please check the following items:
- Your Ledger device (for example, Nano X, Nano S Plus) and the supplied USB/USB‑C cable (or Bluetooth accessories if applicable).
- A computer or mobile device with internet access and a modern browser.
- The recovery sheet included in the box (or a metal backup if you choose) plus a pen.
- A private and distraction‑free workspace — no photographs, no cloud uploads, no digital backups of your seed phrase initially.
Initial Setup — Step‑by‑Step Guide
Let’s walk through the main steps you’ll need to complete to get your hardware wallet operational.
1. Unbox & Inspect
Open the package and verify that the box is sealed, that accessories are present, and that the device shows no signs of prior use or tampering. If anything looks suspicious, stop and contact support before proceeding.
2. Download the Companion App
From ledger.com/start you can download the official companion app, such as Ledger Live (desktop and mobile). Use the version that matches your operating system. This app will be your hub for firmware updates, account management, portfolio tracking, and transaction signing.
3. Connect Your Device
Connect your Ledger hardware wallet to your computer via USB (or use Bluetooth for compatible models). Unlock the device and follow the prompts in Ledger Live. Choose either “Set up as new device” or “Restore device” if you have an existing wallet.
4. Generate & Record Your Recovery Phrase
When setting up as a new device, you will be prompted to create a 24‑word recovery phrase (sometimes 12‑word depending on model). Write each word in order on the provided recovery sheet (or a metal backup plate). Keep this offline and secure.
5. Set Your PIN
Create a PIN directly on your device. This PIN protects your hardware wallet from unauthorized use. Do *not* write the PIN on your recovery sheet or store it with your seed words.
6. Install Coin Apps & Add Accounts
Within Ledger Live go to the “Manager” tab to install apps for each cryptocurrency you plan to manage (for example, Bitcoin, Ethereum). Then add corresponding accounts via the “Accounts” tab. Your device will assist you through each step.
7. Verify & Finalize Setup
Once your accounts are added and device firmware is up‑to‑date, you may perform a small test transaction (send a small amount in) to ensure everything works correctly. Only after verifying your flow should you move larger amounts.
Security & Recovery Best Practices
Securing your device and recovery is as important as using the device itself. Here are the key practices you should follow:
- Always download software only from ledger.com/start. Never rely on links sent via email or social media. :contentReference[oaicite:2]{index=2}
- Never share your recovery phrase (seed words) with anyone — not support, not a friend, not online. If someone has the recovery phrase, they have your funds. :contentReference[oaicite:3]{index=3}
- Store your recovery sheet in an offline, secure location. Consider using a fire‑ and water‑resistant metal backup for high value holdings. :contentReference[oaicite:4]{index=4}
- Always verify addresses and transaction details on your physical device screen — malicious software can display fake information on your computer. :contentReference[oaicite:5]{index=5}
- Keep firmware and companion software up to date to benefit from the latest security patches and features. :contentReference[oaicite:6]{index=6}
- Use additional protective features (like a passphrase for hidden wallets) only if you understand the added complexity and risk of loss. :contentReference[oaicite:7]{index=7}
Why Choose Ledger?
Ledger hardware wallets store your private keys in a dedicated secure element chip that never exposes them to the internet — even when your computer or phone is compromised. The companion app acts only as a viewer and coordinator of operations, while critical approval happens on the device itself. :contentReference[oaicite:9]{index=9}
This separation of interfaces — device for approval, host for browsing — is the heart of the Ledger security model. It provides a strong defense against remote malware and phishing attacks. Once setup is complete, you retain full control of your funds and keys.
Troubleshooting & Common Issues
Even with a safe setup, you may encounter occasional issues. Here are some frequent problems and fixes:
Device not detected
Try a different USB cable or port, ensure the device is unlocked before connecting, disable interfering browser extensions, or reboot your computer. Often this resolves the issue. :contentReference[oaicite:10]{index=10}
Firmware update failing
Reconnect the device and retry the official firmware flow via Ledger Live. If the device becomes unresponsive, consult official support — do not use 3rd‑party recovery tools. :contentReference[oaicite:11]{index=11}
Forgot PIN
Resetting the device will erase it; you will need to restore from your recovery phrase. Without the phrase, funds cannot be recovered. :contentReference[oaicite:12]{index=12}
Missing funds or sync issues
Use the “Repair” or “Resync” account options in Ledger Live to fetch transaction history. Sometimes network indexer delays or reorganisations cause temporary balance mis‑reporting. :contentReference[oaicite:13]{index=13}
Conclusion
By starting at ledger.com/start and following the steps outlined here — carefully unboxing, downloading official software, setting up your device, recording your recovery phrase securely, and applying sound security practices — you position yourself to manage your digital assets with confidence and control.
In a world where threats to crypto custody are real and evolving, adopting responsible habits is as essential as the technology itself. Your hardware wallet is a fortress — but the gate is only as strong as your own habits.
Whether you’re holding Bitcoin, Ethereum, tokens, NFTs, or exploring staking and DeFi, your journey begins with the right foundation. We hope this hub serves you as a reliable guide, and you return to it whenever you set up a new device, restore your wallet, or refresh your security posture.
Thank you for trusting Ledger in your crypto journey — here’s to safe and empowered self‑custody.